Refund & Cancellation Policy

How billing works here

MiniStaff runs on manual monthly payments. There is no automatic billing and no auto-renewal: you pay by UPI for one month, submit your transaction ID and screenshot, and we activate your plan for 30 days. When the month ends, nothing is charged again — you simply pay again if you want another month.

Cancelling

You can cancel at any time — in fact, "not paying for the next month" is the cancellation. Your current paid month runs its full 30 days and is not cut short.

Refund stance

• Current month: because activation is manual and immediate, payments for the current month are generally non-refundable once your plan is activated.
• Service not delivered: if we fail to activate your plan after you submitted a valid payment claim, you get a full refund of that payment.
• Wrong plan / accidental double payment: write to us within 7 days and we will correct it — either by extending your plan or refunding the duplicate payment.

How to request a refund

Write to [email protected] with your business name, plan, order ID (if you have it) and the payment transaction ID. We acknowledge within 48 hours. Approved refunds are processed within 7 business days to the same UPI account you paid from.

What does not qualify

Change of mind after activation, dissatisfaction with AI replies (covered by the AI disclaimer in our Terms — you remain responsible for reviewing your receptionist's work), or failure to use the service during the month are not grounds for a refund. If something isn't working, tell us first — most issues are fixable.

Grievances

Grievance officer: Sudeep Sahu — [email protected]. Grievances are acknowledged within 48 hours and resolved within one month.